Currently we are open and fulfilling orders as normal, with a few operational changes in line with government guidelines to keep both our customers and staff as safe as possible. The following outlines our current status:
Dispatch of Orders for Stock Items
Our warehouse facility is currently fully operational, and measures have been taken to ensure the continuity of operations. Any staff with even mild symptoms are self-isolating, visitors and collections are not allowed for the foreseeable future, and we have no direct contact with courier drivers.
Dispatch of Orders for Custom Items
The workshop is still running and all staff are well. Custom orders will be dispatched within the usual time frame of 2-5 days.
Customer Service & Sales
Our office is open and customer service & sales staff are available to assist you. Support will continue to be available by email even if we do have to self-isolate. Please email rather than phone to ensure a prompt response.
Receipt of Goods
We ask all delivery drivers to leave items delivered to our Mitcheldean workshop in the designated inbound area. We will not sign for goods, but please call to confirm delivery.
Unfortunately we cannot accept visitors to our warehouse or workshops until further notice.
Any changes will be reflected on this page, and also in the dispatch notices on each product page.
Simon & the Rothko and Frost Team
This information is correct as of time of writing.