Last updated May 2018

This policy details the information we (Rothko and Frost Limited) keep about you, how we use it, how we handle it and your rights.

Our Privacy Promise

We promise to:

  • Not sell your data
  • Make it easy for you to manage the data we hold on you
  • Keep your data private and safe

Data We Keep and How We Use It

When you use our website and place an order with us we collect and use information about you:

TypeWhat Data It IsHow We Use It
PersonalName, address, telephone numberTo process and fulfil orders you place with us.
ContactEmail address
  • When processing your order we will send you notifications by email on the status of your order
  • We will email you if we have any queries directly relating to your order, for example a question regarding your design or shipping details
  • If you allow us, we will send occasional marketing emails with news of our latest developments
ConsentYes/NoIf you consent to us sending you marketing information, we will send you occasional newsletters to the email address provided.
WebsiteCookies stored on your computerOur website uses cookies so that the shopping cart and other features of the site can function properly.
AnalyticsGoogle cookiesGoogle Analytics cookies provide us with information on how you found our site, how you use it, and general data on where you're from and your demographic. It is anonymised, and we only use it to see how our site is being used and therefore how we can improve it. You can opt out of Google tracking on this page:
FacebookFacebook cookiesThese aren't something we actively implement or use, but are worth a mention as these days it's tricky to think about privacy issues without also thinking of Facebook. We have a number of Facebook-provided widgets on the site that allow you to share product details with your Facebook friends. If you are logged in to Facebook when you visit our site then Facebook's cookies may be tracking where you visit, as they do all over the web. We do not see or have access to this data. You can find more info here:

How We Handle Your Data

Your personal data is stored on the SSL secured European-based servers of our webstore provider. 

Analytics and marketing data is stored on the secure servers of our technical partners, which include Google and MailChimp.

We do not store any credit or debit card details, merely a history of the transactions to confirm that payment has been received for an order and for our accounting records.

The only circumstances under which we will share your data are:

  • In order to complete a transaction with you, for example passing your address details to our courier
  • Where we are legally compelled to do so by local authorities

Your Rights

We use MailChimp for all of our email marketing. To update your settings and consent for our marketing emails please contact us.

You can contact us on to request we delete all personal data we hold about you, or if you have any further questions.