Shipping policy
Do you offer free shipping?
To the UK, free shipping is available on all orders when you spend over £75 inc. VAT. The option will be available at checkout.
YES - this includes Scotland and Northern Ireland
YES - this is on all items including HazMat
We do not currently offer free shipping to international destinations, however we do pass on our discounted DHL rates straight to our customers.
When will my order be dispatched?
Our warehouse operates Monday-Friday (excluding UK public holidays). Orders placed before 12PM UK time on these days will be dispatched the same day. Orders placed after this time will be dispatched the following working day.
How long will delivery take?
For UK deliveries we largely use DHL and Royal Mail, with UPS available for Scotland and Northern Ireland courier shipments.
| England & Wales | Scotland & Northern Ireland | |
| HazMat (e.g. Paints & Aerosols) | DHL Express: Next Working Day | UPS Standard: 2-4 Working Days |
| Standard Shipping (non-HazMat) | Royal Mail 48: 2-4 days Royal Mail 24 Tracked: 1-2 days |
Royal Mail 48: 2-4 days Royal Mail 24 Tracked: 1-2 days |
| Express Shipping (non-HazMat) | DHL Express: Next Working Day | DHL Express: Next Working Day |
Internationally we offer DHL and Airmail. Airmail will be delivered to you by your local postal service, so delivery times can vary.
| Europe | Everywhere Else | |
| HazMat (e.g. Paints & Aerosols) | DHL Economy Select: 2-5 Days | Not available |
| Standard Shipping (non-HazMat) | Royal Mail Airmail: 7-14 Days Royal Mail Tracked Airmail: 5-10 Days |
Royal Mail Airmail: 7-14 Days Royal Mail Tracked Airmail: 5-10 Days |
| Express Shipping (non-HazMat) | DHL Express: Next Working Day | DHL Express: Next Working Day |
Will I receive tracking?
The following shipping services are tracked, and you'll be able to find the tracking number in your account section:
UK Services: DHL Express, UPS Standard, Royal Mail 24 Tracked
International Services: DHL Express, DHL Economy Select, Royal Mail Tracked Airmail
Will delivery need a signature?
If your order is sent by Royal Mail then a signature is not required.
DHL and UPS shipments require a signature on delivery.
Both delivery companies allow you to request your parcel be left with a neighbour, at a collection point or rescheduled. Please check their website once you've received your tracking code for more details.
Will I have to pay any import fees?
All international shipments are sent DAP (Delivered At Place, formerly know as Delivered Duties Unpaid). This means that import fees are the responsibility of the buyer and will need to be paid prior to the parcel being delivered, unless you have an account facility with the relevant carrier.