Tracking is available on certain shipping services:

To the UK:

  • Royal Mail Parcel Signed
  • Economy UK Courier
  • Next Day Courier
  • Saturday Courier

Internationally:

  • Airmail Tracked Letter
  • Airmail Tracked Parcel
  • Economy Courier
  • Express Courier

If you select a tracked service when placing your order, please check your dispatch confirmation email for your tracking code and a link to our tracking page. You can also find this info in the Orders section of your account.

All items are dispatched from our locations in the UK. We pack and dispatch items Monday-Friday.

Standard items are dispatched same-day if ordered before 12pm UK time. Standard items ordered after 12pm will be dispatched the following working day. Our website shows live stock levels.

Custom items are typically made and dispatched within 3-10 working days, and ship separately from our UK studio.

All of our products ship all over the UK - Scottish Islands, Highlands and Ireland included.

Royal Mail Letter, Parcel and Parcel Signed services are available from £1.50 for smaller, lighter and lower priced items. We only use First Class. Delivery time is 1-2 days from dispatch.

Economy UK Courier is delivered by Hermes or DPD, is tracked, requires a signature and is typically delivered in 2-5 days.

Next Day Courier is delivered by DPD or Parcelforce, is fully tracked, requires a signature and will provide you with a 1-hour delivery slot on the morning of your delivery.

Saturday Courier is delivered by DPD or Parcelforce, is fully tracked and requires a signature. Order before 12pm on Friday to receive this service.

For shipments to non-mainland areas only Royal Mail and Economy UK Courier services are available, but we don't charge any extra for these - for the available services we charge a flat rate all over the UK.

All of our products ship everywhere in mainland Europe.

Airmail Letter and Airmail Parcel are for smaller, lower priced items, with prices starting from £3.99. Delivery typically takes 3-10 days.

Airmail Tracked Letter and Airmail Tracked Parcel are for smaller items up to a value of £100. Prices start from £12.99, with delivery usually taking the same 3-10 days as standard un-tracked Airmail.

Economy Courier is a road service to all mainland European destinations, and is the service we use for all orders (including those which contain Dangerous Goods such as paints, lacquers and dyes, since these items cannot ship by Airmail or Express Courier). It is sent with DPD or DHL, is fully tracked and requires a signature. Delivery times vary by country, with 2-5 days being normal. Prices are £14.99 for Western, and £19.99 for Eastern. Additional handling charges apply to Non-EU countries.

Express Courier is an Air courier service for all non-Dangerous Goods items, ideal if you're in a hurry for your, materials, tools, inlays or decals. It ships with DHL or UPS, and as you'd expect is fully tracked. Delivery time to most areas is 1-2 days, with a cost of £15.99 to Western and £24.99 to Eastern Europe.

Please note: Economy courier service is not available to European Islands including Malta, Cyprus and Azores.

Decals, Inlays, Parts, Tools and Materials all ship Worldwide.

Wood Finishes are less clear-cut, as we can't send flammable liquids through the postal service or by Air. This means that unfortunately most of our paints, lacquers and dyes aren't available outside Europe, but we can ship any powdered dyes/pigments and non-flammable wood finishes or equipment.

Airmail Letter and Airmail Parcel are for smaller, lower priced items, with prices starting from £3.33. Delivery typically takes 3-10 days.

Airmail Tracked Letter and Airmail Tracked Parcel are for smaller items up to a value of £100. Prices start from £10.83, with delivery usually taking the same 3-10 days as standard un-tracked Airmail.

Express Courier is an Air courier service for all non-Dangerous Goods items, ideal if you're in a hurry for your, materials, tools, inlays or decals. It ships with DHL or UPS, and as you'd expect is fully tracked. Delivery time to most areas is 1-3 days, with prices varying by country, starting at £20.83.

Our returns policy is straightforward - we like our products and hope you do too. If there's something wrong just give us a call or send a message through our Support page and we'll do our best to fix it.

Broken, damaged, not as expected or no longer required - return in 30 days and we'll refund or exchange the item.

For custom items, if it isn't as requested let us know and we'll make you a replacement.

"Dangerous Goods", which is anything flammable (so includes most of our paints, lacquers and dyes), cannot be shipped through the postal service or by Air. As such, we can currently only send such items to UK and mainland European destinations.

See the Specifications tab on individual product pages for information about how and where this product can ship.

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